About First Call Restoration

How It Began

Hi, this is Mike and Janice Hogan, owners of First Call Restoration. We’d like to tell you a little bit about our family business. Over twenty years ago I (Mike) started a carpet cleaning business out of the back of my Subaru. Not a fancy start, but I did a great job and got referral after referral from my clients. Although I worked long hours I made time to take classes in advanced carpet cleaning. I know it probably sounds odd, advanced classes, but there’s actually a lot to learn about. From different fiber types to chemical reactions. My mind set has always been to learn the most I can to deliver a service like no other. I wanted to be the consultant to solve any problem a client had with carpet and/or upholstery. I found the secret, never stop learning.

My son Michael started helping his dad with loading up the car with equipment. Then he started coming out on jobs and working the carpet cleaning wand. One day he asked if he could take a class and be certified too. As Michael, my wife Janice and I began building our business, Michael began cleaning carpets full time with our new truck mounted system. Boy, I loved that truck mounted system, it was more forgiving to my aging body. Eventually Michael became a lead technician as we hired, trained great guys and purchased more vans. That meant dad was able to get off the truck and develop the business into a company.

One day my wife and I were at a carpet cleaning conference as we did annually. We’d meet up with friends from all over the U.S. One evening after the conference we were sitting in the lobby speaking with other cleaners. Of course the conversations are about business and exchanging of ideas. In walks Gary and his wife Anna. His first words were, “Mike I’ve got to tell you what we’ve been up to.” Gary and Anna started doing water damage work. They were excited and convincing. We returned to New York and signed up for classes.

We got started doing water jobs and along the way added fire/smokesewage clean-up and trauma/death scene cleanup. From there we expanded into remediation. I always found microbial growth interesting, so I decided if we were going to be the best, I had to be the best. I became a Council Certified Mold Hygienist. Again I’ve become a leading consultant in the Hudson Valley now in mold. Of course our staff is New York State Licensed in Mold as well.

We have an outstanding reputation in remediation. Our reputation has made my family and I very proud. There is no better validation of hours of education and hard work. Our goal from the beginning has always been to deliver outstanding customer service while providing skilled quality work. It’s not enough to be good, we strive to be the best.

Family businesses can get lost in the shuffle of franchises and big box stores. It’s family business that makes people the priority. We delivers quality work, accountability, professionalism and most important compassion. Our family business community has a goal to grow as a company and reach our individual dreams with each others help. It’s to make a difference in the lives of those that suddenly encounter an overwhelming disaster. We do this by honoring our Mission…To take an overwhelming event and turn it into a positive experience with knowledge, professionalism and compassion.

Thanks for taking a moment to read my story. The journey continues.

Meet Our Team

Dedication. Expertise. Passion.
The staff of First Call Restoration looks forward to serving you.

Owner

Mike Hogan

I am the co-owner of First Call Restoration with my wife Janice of 40 years. I am a Certified Mold Hygienist and a lifelong student. My 18 certifications encompass all the services we offer. Currently I hold the most certifications in the Hudson Valley.

I enjoy boating, fresh and saltwater fishing. But, at the top of my list is my family especially our grandchildren. Hearing them call “papa”, well it just doesn’t get better than that.

I grew up in the Bronx and of course I’m a huge fan of the NY Yankee.

Owner

Janice Hogan

My husband, Mike and I proudly own First Call Restoration. We have been together 49 years and married 43 years as I am writing this. We have 3 children and 6 grandchildren and love every moment we share with them. They are truly the center of my world. We have built our company around our mission statement:

    “To take an overwhelming event and turn it into a positive experience with knowledge, professionalism and compassion.”

Our community and Wounded Warriors has always been a cause Mike and I have been passionate about.

Michelle

Office Manager

Michelle

Hi! My name is Michelle and I work in the office at 1st Call Restoration and I am a mother of two! I am a compassionate, loving and kind person. I enjoy making the lives of others easier, even if just in a small way. Special Olympics NY is a cause that I hold near and dear to my heart. Every year I participate in the Polar Plunge in Fishkill, NY to raise money for Special Olympics NY!

I have over 20 years of customer service experience which includes experience in emergency services and restoration. Working for 1st Call Restoration has given me the opportunity to continue doing what I love while giving me more time with my children and loved ones. The environment at 1st Call Restoration encompasses compassion, customer service, and friendships. Everyone is treated like family at 1st Call Restoration! Everyone’s opinions and suggestions are taken into consideration to make a better experience for the customers and a better work/life balance for the employees!

Owner & Field Service Manager

Michael Hogan

Hi my name is Michael Hogan. I have been in the family business working alongside my father for over 20 years. My passion and dedication to the growth and development of First Call is what drives me to give 110% every day.

Technician

Keith

Hello. My name is Keith. I am outgoing and very personable. I have been in the construction business for over 10 years. I started with my father who taught me pretty much everything that I know. I take pride in my work and always in a professional manner. I have a beautiful daughter who I cannot get enough of. On my free time I like to bring her to the park near our home and to feed the horses.

First Call Restoration has given me a career and chance to help people by using my skills that I have acquired of the years. Everyone who works for First Call are great colleagues and true friends. I’m happy to be treated like family.

Technician

Jones

My name is Jones, I’m a jack of all trades. I love to create and see the aftermath of my wonderful work. I am a hard worker with the willingness to grow and learn.

I like working for First Call because they have given me a great opportunity to advance my knowledge while working in a comfortable work environment.

Technician

Andrew

Hi my name is Andrew. I am 23 years old and enjoy working hard and making a good name for myself. On my free time I like to travel, workout and keeping a healthy lifestyle. I enjoy time with my family, friends and my significant other.

First Call has brought a well comforting workplace that I highly enjoy surrounding myself with.

Technician

Leo

Hi my name is Leo. On my spare time I love to spend my time with my daughter and wife. I am also a volunteer firefighter in the Town of Beekman. I also love to hunt. First Call Restoration is a great place to work. Family owned business with great people.

Technician

Luis

Hello, my name is Luis. I’m an Army Veteran who understands that efficiency and communication are key to accomplishing any mission. My strong work ethic and ability to quickly adapt to any environment are what I pride myself on the most. I enjoy spending time with my family and taking my daughters out on as many fun expeditions as possible.

First Call Restoration has given my colleagues and I an opportunity to help those in need and get their lives back on track. They give new meaning to the word Family as they treat us like we’re apart of theirs.

Liam

Technician

Liam

Howdy, my name is Liam. I served 3 years in the Army Infantry, in those years I’ve learned the importance of integrity, respect, and duty towards your community. I take great pride in carrying out my mission in a timely manner. I enjoy spending time with my family and friends. As well as a great love for the outdoors. First Call has given me the opportunity to give back to the community and to help people get back on track after disaster strikes.

Join Our Team!

As we expand and grow our company, we are always looking for bright and hardworking individuals that can join us on our mission to help serve our community as a premier restoration company in the Hudson Valley.

Think you have what it takes? Fill out the form to apply.

Get A Free Estimate

Please Fill Out The Form To Receive A Free Estimate Or Call Us At (845) 226 – 0868